SHOPPING
1. Once you’ve found an item you like, simply click the “ADD TO SHOPPING BAG” button on right hand side of the product page.

2. A confirmation box will appear to let you know “ITEM ADDED TO BAG!” Click the “OK” button and keep shopping. Follow this process for each item you want to add to your Shopping Bag. You can keep track of the running total of everything in your Shopping Bag—just look for the small Shopping Bag icon in the upper right corner.

CHECKOUT
1. If you are ready to checkout, there are 3 ways to begin:

Click “CHECKOUT NOW” from the individual product page.

OR

Click “CHECKOUT” in the upper right hand corner. This will appear on every page.

OR

Click on the small Shopping Bag icon in the upper right hand corner. This will appear on every page.

2. On the “Shopping Bag” page, double check your order to ensure the correct items, quantity, and color are listed.

If you are a new customer, click the “CONTINUE TO CHECKOUT” button.

If you a returning customer, click the “SIGN-IN & CHECKOUT NOW” button.

3. On the “Billing & Shipping” page, enter your billing and shipping info. Complete all required fields marked with an asterisk. Click the “CONTINUE TO CHECKOUT” button.

4. On the “Delivery & Payment” page, choose your shipping option and enter your payment. You must also complete the “Account Information” section. Complete all required fields marked with an asterisk. Click the “CONTINUE TO CHECKOUT” button.

5. On the “Order Review” page, double check your shipping and billing information, as well as the order summary. Click the “PURCHASE NOW” button to complete the order. To find out how long it will take to receive your order, please refer to our Shipping & Handling section.

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In addition to online ordering, you may also order by phone or email. Tobi Stylists are ready to assist you and easy to reach. See our contact info and hours of operation below.

Phone
1.866.344.7231 (toll-free)
415.287.1450 (local)

Email
stylist@tobi.com

Hours
Monday to Friday 9:00am to 6:00pm PST

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Yes, Tobi.com gift wraps for a $5 fee. At checkout on the “Delivery & Payment” page, select “Gift wrap this shipment.” A box will appear for you to include a message if you like. The recipient will receive an invoice with a Return/Exchange Form. The price of the item or order will not be listed.

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If there is an item that you wish to purchase that requires a special order, please contact a Tobi Stylist by phone at 1.866.344.7231 (toll-free) or 415.287.1450(local), or by email at stylist@tobi.com. For special orders, you will be required to provide us with a form of payment to secure the order. Your order will go through our normal fulfillment process once the merchandise is received from the vendor at our warehouse.

As this is an extra service that we extend to you for free, special orders may not be returned or exchanged. It generally takes 2–4 weeks, not guaranteed, to fulfill a special order.

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Tobi.com accepts Visa, MasterCard, American Express, Discover.

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No. Discounts do not apply to items reduced in price. Discounts can only be used to purchase regular priced merchandise that you purchase online, by phone or email. Discounts must be applied during checkout and can never be applied to previous purchases.

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We do not charge you twice. What you see as a “double charge” on your statement is called “pre-authorization”—a common bank practice in handling credit card transactions to ensure sufficient funds and account authenticity.

When an order is placed, our system automatically authorizes your card for the purchase amount. Pre-authorization shows as a second charge, but it is actually a pending transaction that we do not debit from your account.

The authorization amount automatically clears once the purchase debit clears.

How long that takes depends on the issuer of your credit card.

If you need help expediting the process of clearing the pre-authorization you can contact the issuing bank of your credit card.

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To prevent fraud, if you provide information that does not match the information held by your credit card company, your order will be flagged by our system with a security review alert. If this occurs, a Tobi Stylist will email you to verify additional information.

If you do not respond within 5 business days, the order will be canceled. To avoid this situation, please take care in entering your credit card information at checkout.

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If an item you purchased at full price is reduced in price, you can request a price adjustment within 30 days from the date of purchase.

If you are returning an item—purchased at full price—that has been reduced in price, after the 30-day price adjustment window, you will receive the current sale price value.

Discount codes cannot be retroactively applied.

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If you cancel your order after it’s been shipped, yes, your card would have been charged and you would need to complete a return. Refer to section III Returns and Exchanges for detailed instructions.

If you cancel your order before it’s been shipped, no, your card will not be charged. Please note that a pre-authorization for the purchase amount will appear on your statement until it is removed by the issuing bank of your card. Please see "It looks like my card was charged twice, what’s going on?" for details.

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BACK-ORDERED

Pending Back Order
If an item you’ve ordered is on back order, it generally takes 2–4 weeks to receive the item. Once the item arrives at our warehouse, we ship your order the same day and send you a shipping confirmation via email.

If you chose expedited shipping, please note that shipping delivery times do not include our 48-hour confirmation process. Please read our section "When will my order be shipped?" for details on when to expect your delivery.

Jewelry Purchase
Jewelry is made to order and generally takes 2 weeks to fulfill. Once the jewelry arrives at our warehouse, we ship your order the same day and send you a shipping confirmation via email.

If you chose expedited shipping, please note that shipping delivery times do not include our 48-hour confirmation process. Please read our section "When will my order be shipped?" for details on when to expect your delivery.

(International Orders Only) Pending Billing Address Confirmation
For all international orders, we require a billing address confirmation. This confirmation request is sent to you via email and must be completed and returned to us within 5 days of your order. Failure to respond within 5 days will result in the cancellation of your order.

If you chose expedited shipping, please note that shipping delivery times do not include our 48-hour confirmation process. Please read our section "When will my order be shipped?" for details on when to expect your delivery.

CANCELLED

Credit Declined
If your credit card is declined, we cancel the order.

(International Orders Only) Failure to Confirm Billing Address
For all international orders, we require a billing address confirmation. This confirmation request is sent to you via email and must be completed and returned to us within 5 days of your order. Failure to respond within 5 days will result in the cancellation of your order.

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Yes. Please refer to the section titled "Sizing Chart" for more details.

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There is no difference. It’s just two ways of spelling the same thing. Selvage is a term often used today to describe denim constructed on a shuttle loom as opposed to a projectile loom.

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The Tobi Gift Card is a virtual Gift Card only. No physical card or certificate will be mailed to the recipient. Minimum gift amount is $10, the maximum amount is $5,000. Tobi Gift Cards may not be returned or redeemed for cash except as required by law. If the Gift Card is lost, stolen or damaged, it can be replaced for the remaining value with satisfactory proof of purchase. Tobi Gift Cards DO NOT EXPIRE, and have no usage or maintenance fee. If you any questions regarding the Gift Card, please contact a Tobi Stylist by phone at 1.866.344.7231 (toll-free) or 415.287.1450 (local), or by email at stylist@tobi.com.

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Orders are not shipped until we complete a credit verification. If you haven't received your Shipping Confirmation within 48 hours of placing your order, please contact Juan in our Billing Department as soon as possible. There's a chance we'll need more information from you before processing the order.

Juan
Billing
415.287.1406
billing@tobi.com

If you choose expedited shipping—UPS 3 Day Select, UPS 2 Day Air, UPS Next Day Air Saver, or UPS Worldwide Expedited—please be aware that the shipping days do not include the time needed for credit verification.

Orders placed Monday to Friday (excluding holidays) before 1:00pm PST will begin processing that day. Orders placed after 1:00pm PST will not begin processing until the following business day.

 

Please note that shipping delivery times do not include our 48-hour confirmation process. Please read our section "When will my order be shipped?" for details on when to expect your delivery.

Domestic orders can be shipped UPS Ground, UPS 3 Day Select, UPS 2 Day Air or UPS Next Day Air Saver. We are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. The shipping options are not available for Saturday deliveries.

Delivery time does not include Saturdays, Sundays, or holidays.

Tobi.com offers FREE UPS GROUND SHIPPING for all orders in the Continental U.S.A.! (contiguous 48 states, does not include Alaska or Hawaii)

For customers shipping to Hawaii and Alaska, there are only 2 shipping options available: UPS 2 Day Air and UPS Next Day Air Saver. If you choose any other shipping option at checkout, the shipping will default to UPS 2 Day Air at $20. The $20 shipping cost is automatically charged to your order.

Ground: Expect delivery within 5–7 business days from the time your package is confirmed and departs our warehouse.

3 Day Select: Expect delivery within 3 business days from the time your package is confirmed and departs our warehouse.

2 Day Air: Expect delivery within 2 business days from the time your package is confirmed and departs our warehouse.

Next Day Air Saver: Expect delivery the next business day after your package is confirmed and departs our warehouse.

	Merchandise Cost	UPS Ground	UPS 3 Day Select	UPS 2 Day Air	UPS Next Day Air Saver
	0$ - $499.00	FREE	$10.00	$20.00	$30.00
	$500 +	FREE	FREE	$10.00	$20.00

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Please note that shipping delivery times do not include our 48-hour confirmation process. Please read our section "When will my order be shipped?" for details on when to expect your delivery.

We ship all international orders via UPS Worldwide Expedited. If you choose any other shipping option at checkout, the shipping will default to UPS Worldwide Expedited at $29. The $29 shipping cost is automatically charged to your order.

At this time, shipping promotions do not apply to international shipping.

Worldwide Expedited: Expect delivery within 3–5 business days from the time your package is confirmed and departs our warehouse.

	Merchandise Cost	UPS Worldwide Expedited
	$0 +	$29 (Flat rate)
	Transit time	3–5 business days WITH tracking #

CUSTOMS

All international orders are subject to possible customs delays, so please plan accordingly. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility. Please contact your local customs office for further information.

If the order is a gift, the package is marked “Gift,” but the cost of the item is still recorded on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Australia does not charge customs fees or duties to orders under $1,000 USD.

LOST MERCHANDISE

Risk of loss and title for merchandise purchased by you passes to you upon our delivery to the carrier. In the event of merchandise damage or loss during transit, it is your responsibility to file a claim with the carrier.

COUNTRIES WE SHIP TO:

Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom.

If the country you would like us to ship to is not listed, please contact a Tobi Stylist at stylist@tobi.com for rates and restrictions.

EXCHANGE RATE

Please note that all merchandise is listed and charged in U.S. dollars. Check with the issuing bank of your credit card to find the exact exchange rate. All refunds are also issued in U.S. dollars, and we do not account for changes in exchange rate and will not issue price adjustments based on fluctuations of exchange rates.

LEVI’S® RESTRICTIONS

Levi’s® prohibits shipments of their products to any address outside of the United States for any reason at any time.

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If you refuse any shipments from Tobi.com, you are responsible for the original shipping charges, any duties, taxes and or customs charges that are incurred on the package (for both original and return shipments), and the cost of returning the package to Tobi.com. This amount will be deducted from your merchandise refund.

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No. Your order can only be shipped to one location. We do not allow split shipping. If you have gifts that require shipping to several different addresses, you will have to place separate orders for each shipping destination.

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No, free shipping is available in the Continental U.S.A. only and does NOT include Hawaii or Alaska. For customers shipping to Hawaii and Alaska, there are only 2 shipping options available: UPS 2 Day Air and UPS Next Day Air Saver. If you choose any other shipping option at checkout, the shipping will default to UPS 2 Day Air at $20. The $20 shipping cost is automatically charged to your order.

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We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received—NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.

If these conditions above are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 30 days from the day you receive the goods for a full refund or exchange, minus the shipping charges.

We do not refund shipping charges.

EXCHANGES
Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. For instructions on how to make an exchange or return, please refer to the section titled "How do I make a return or exchange?"

FOOTWEAR
Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn. Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.

FINAL SALE ITEMS
Final Sale items cannot be returned or exchanged. If we receive a returned Final Sale item or items, the package will be returned to you, a Tobi Stylist will notify you via email, and you will not receive a refund.

THE FOLLOWING CATEGORIES ARE FINAL SALE:

CLEARANCE SALE ITEMS
Any item marked down 50% or more is considered a clearance sale item. All clearance sale items are final sale and cannot be returned or exchanged.

LINGERIE
All lingerie—bras and shapewear—is Final Sale and cannot be returned or exchanged.

BEAUTY PRODUCTS
All cosmetics, skin care, and fragrances are final sale and cannot be returned or exchanged, unless the product causes an allergic reaction. If the product causes an allergic reaction, you can return or exchange the product within 30 days of the original purchase date.

SPECIAL ORDERS
All special orders are final sale and cannot be returned or exchanged. For more information on special orders please refer to section titled "Special Orders."

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No. We do not refund shipping and handling charges, and you are responsible for all shipping costs on merchandise being returned to us.

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If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), you must notify us within 3 days of receiving the product to be eligible for a refund. There are no exceptions. We do not manufacture our products and we do not offer any warranty.

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If you were shipped incorrect merchandise—style, color, size—you must notify us within 3 days of receiving the product to be eligible for a refund. We will pay for the return shipping for incorrectly filled orders. For instructions on how to return the item, refer to the section titled "How do I make a return or exchange?"

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Follow these 4 easy steps:

1. FILL IN your first name, last name, and order no.
CHECK the appropriate box in the upper right hand corner of this form indicating whether you want a Refund, Exchange, or Store Credit.

2. FILL IN the “Returning these item(s)” section below, including the Reason Code. See REASON CODE KEY for the appropriate number.

3. FILL IN the “Exchange with” section if you are making an Exchange.

4. PACK & SECURELY SEAL the merchandise with the original packaging if possible. DO NOT FORGET to include both the Return/Exchange Form and Invoice in the return package.

If you do not follow these 4 steps we cannot guarantee that your return will be processed in a timely manner.

We do not refund shipping charges.

If you are shipping from: Continental U.S.A.: Stick the enclosed UPS return label prominently on the outside of the package, making sure to cover up the original shipping label. International, Hawaii, Alaska: Ship the package to the following address, via a carrier that requires recipient’s signature upon delivery.

SHIPPING CHARGES:

EXCHANGES We provide free shipping for exchanges within the Continental U.S.A. Unfortunately, we cannot extend this free shipping to international orders, or orders from Alaska or Hawaii.

RETURNS If you are returning merchandise for a refund and you used the UPS return label that we provided, $5 will be deducted from your return credit.

FOOTWEAR Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.

IMPORTANT
Delivery Confirmation alone in not sufficient. We are not responsible for return packages that are left outside of our warehouse by the shipper, as we will not be able to confirm that the package has been received by a customer care representative from our Return/Exchange Department.

INSURING your return packages to Tobi.com is highly recommended. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. In the event of any failure to return goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.

Send your return or exchange to:

Tobi.com
Returns/Exchanges Department
667 Folsom Street
San Francisco, CA 94107
U.S.A.

Click here for a printable PDF of our Return/Exchange Form.

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Refer to section titled "How do I make a return or exchange?"

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Once your package has been received by us, your refund will be processed within 5-7 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Allow up to two billing cycles for a refund to appear on your credit card statement.

*Click here to view the size chart.

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BACKGROUND
When you purchase products at Tobi.com, we ask you for personal information. We use this information to process your orders and to communicate with you about the status of your orders. We also use your email address to send you invitations to fashion shows, as well as messages about Tobi.com special offers, promotional announcements, and surveys. Occasionally, we send our customers special offers and promotional information via postal mail, using the shipping address provided. If you no longer want to receive the announcements or postal mail, you can email webmaster@tobi.com and request us to stop sending such announcements to you.

COLLECTION AND USE OF INFORMATION
When you place your first order with Tobi.com, we ask you for your full name, physical address, telephone number and credit card number so we can ship your order. We use your telephone number only if there is an order-related issue, not for marketing purposes. Our server stores this information so that placing future orders will be quicker and easier. If you want to update your address or change credit cards, go to Your Account and make the appropriate changes. You must be signed in to access Your Account.

We also track your order and billing history. We will use this information to process your orders and communicate with you about your orders. We also use your email address to send you invitations to fashion shows, as well as messages about Tobi.com special offers, promotional announcements, and surveys. We also use this information to stay abreast of the buying trends of our customers.

VIEWING AND UPDATING YOUR INFORMATION ON TOBI.COM
You can always access the personal information you have provided to Tobi.com by going to Your Account. You can make changes to this information to update your account anytime.

COOKIES
Upon setting up Your Account, cookies are placed on your computer's hard drive. (Cookies are small pieces of data that are sent to your browser from a Web server and stored on your hard drive.) Cookies allow us to track the items you purchase, and help us match your address and credit card information with your order so you don't need to retype the information each time you visit our site.

If your browser is set to not accept cookies, you will not be able to purchase items at Tobi.com.

We also use cookies to gather usage information, such as the number and frequency of visitors to our site and its various pages. We analyze this data to assess our product lines offered on our site. Automatically logged information is also used to analyze trends and to administer the site.

DISCLOSURE
Except as described in this section, we will not sell, rent or disclose your personally identifying information to third parties.

In order to ship and track merchandise, we make your name and address available to such companies as Federal Express. In no instance is Federal Express allowed to use your personal information for any other purpose.

We provide analyses of our users in the aggregate to our vendors and prospective vendors. We do this so that we and our vendors can understand you better, and so we can keep bringing you the latest and most current fashions and fashion accessories. At no time, however, will we disclose personal information about specific users.

Customers shall be notified via email for updates to this policy. Tobi.com will obtain email consent from any user if the company is going to be using the information collected in a manner different from that stated when the customer registered.

SECURITY AND ACCESS
For transmitting your personal information to us, we use a secure server (SSL), which encrypts all of your personal information. This encryption process ensures that the information you give us is protected against unauthorized access.

You can access Your Account from every page on the site to update and correct your name, email address, password, postal address, credit cards, and mailing list preferences. Please note that you must be signed in to Tobi.com to access this information.

We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorized access or improper use. We will continue to enhance our security procedures as new technology becomes available. While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

This privacy policy was last updated on June 11, 2007.

Next Style LLC (“Tobi.com”) advises you to review the following basic rules that govern the use of our Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by this Agreement.

INTELLECTUAL PROPERTY
All materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Tobi.com, or, as otherwise noted, are the intellectual property of Tobi.com’s vendors and or suppliers. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Tobi.com. The Tobi.com mark and other marks appearing at this Site are the trademarks of Tobi.com, its vendors and or suppliers.

USE OF CONTENT
This Site and all its Contents are intended solely for personal use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents or the Site.

PRODUCT INFORMATION
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, we cannot guarantee that your monitor's display of any color will be accurate.

DISCLAIMER
Tobi.com provides the materials on this site “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Tobi.com may modify the Content at any time without notice to you. We are not responsible for any damage to your computer, software, modem, telephone or other property resulting from your use of our Site. You further acknowledge that Tobi.com shall not be liable for any damages or any kind related to your use of this site.

MISCELLANEOUS
Should any provision of this Agreement be held to be void, invalid, unenforceable or illegal by a court, such provision shall be valid and enforceable to the extent permitted by law or the applicable rules or bylaws, and the validity and enforceability of the other provisions shall not be affected thereby. Failure of Tobi.com to enforce any provision of this Agreement shall not constitute or be construed as a waiver of such provision or of the right to enforce such provision.

This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. In any action arising under this Agreement, you consent to the jurisdiction and venue of the state and/or federal courts of the State of California, County of San Francisco and/or the Northern District of California.

Last updated June 11, 2007.